Tweet
Anyone having MULTIPLE problems with their XBOX 360 other than me? When we went to the Shipping place to send ours out for the 4th time, we were told that just in our rinky dink city the guy sent out 20 of them in the last few weeks.
I complained to the Better Business Bureau today. Here is my story to them:
In January 2007 I purchased a XBOX 360 for my son. Within a couple of months I had to return it to our local Walmart (from what the XBOX people had told me to do) to get a new XBOX 360 as this one was defective. Then once again in September I had to send the XBOX 360 back for repair. Then again in November I had to send the Xbox 360 back in for repair. Well, wouldn't you know it, the thing breaks yet AGAIN on CHRISTMAS DAY. Since I bought my son new games for this XBOX 360, this put a HUGE damper on his Christmas. I contacted the customer support and "Scott" had answered the phone and really sympathized with me. He said he would expedite the order and I should get it with in a few days due to it being Christmas and all. He then put me to his supervisor that said he would give us a "free accessory" for our troubles since it was our 4th time. We got a empty box on the 26th of December, and I sent it back out that same day. I called them up and asked where the replacement was. I said, all I got was a empty box. The woman on the phone said oh, we expedited the empty box so you can return it to us quicker. It will take 10-15 business days to get another Xbox sent out. I was not happy with that response and asked her for her supervisor. She said the supervisor was busy. I asked to speak to her supervisors supervisor. She said she don't have jurisdiction for that. I felt as though I was getting the run around. I was told to call back in a hour. This is their famous response. "Call back in a hour". It's bad enough to have to sit through a automated person and say this or that in a phone to get to a live person, only to be told, "Call back in a hour". It takes on the average 10 minutes to get to a actual representative and then be put on hold until someone speaks to me. I am frustrated that Microsoft XBOX people have had the video console more than my son has in the year that he has had it. I am more upset that I spent over $400 for something that seems almost 'ornamental and dysfunctional' in my sons room for the rest of the part. Now my son has to wait basically a MONTH after Christmas to play his Christmas presents? NOT happy.
I complained to the Better Business Bureau today. Here is my story to them:
In January 2007 I purchased a XBOX 360 for my son. Within a couple of months I had to return it to our local Walmart (from what the XBOX people had told me to do) to get a new XBOX 360 as this one was defective. Then once again in September I had to send the XBOX 360 back for repair. Then again in November I had to send the Xbox 360 back in for repair. Well, wouldn't you know it, the thing breaks yet AGAIN on CHRISTMAS DAY. Since I bought my son new games for this XBOX 360, this put a HUGE damper on his Christmas. I contacted the customer support and "Scott" had answered the phone and really sympathized with me. He said he would expedite the order and I should get it with in a few days due to it being Christmas and all. He then put me to his supervisor that said he would give us a "free accessory" for our troubles since it was our 4th time. We got a empty box on the 26th of December, and I sent it back out that same day. I called them up and asked where the replacement was. I said, all I got was a empty box. The woman on the phone said oh, we expedited the empty box so you can return it to us quicker. It will take 10-15 business days to get another Xbox sent out. I was not happy with that response and asked her for her supervisor. She said the supervisor was busy. I asked to speak to her supervisors supervisor. She said she don't have jurisdiction for that. I felt as though I was getting the run around. I was told to call back in a hour. This is their famous response. "Call back in a hour". It's bad enough to have to sit through a automated person and say this or that in a phone to get to a live person, only to be told, "Call back in a hour". It takes on the average 10 minutes to get to a actual representative and then be put on hold until someone speaks to me. I am frustrated that Microsoft XBOX people have had the video console more than my son has in the year that he has had it. I am more upset that I spent over $400 for something that seems almost 'ornamental and dysfunctional' in my sons room for the rest of the part. Now my son has to wait basically a MONTH after Christmas to play his Christmas presents? NOT happy.
Comment