AT&T's New Data Plan Won't Slam Music Fans

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  • Jagermeister
    Full Member Status

    • Apr 2010
    • 4510

    AT&T's New Data Plan Won't Slam Music Fans

    Steve Knopper


    This week, AT&T announced new monthly smartphone data-plan rates, abandoning its popular unlimited-data pricing plans in favor of charging users $15 a month for 200 megabytes of usage or $25 for two gigabytes. The shift will mean lower bills for users who don't consume much data, but what does it mean for music fans who download or stream music constantly using the mobile iTunes store, Pandora or YouTube on the phone company's 3G network? According to AT&T and some industry sources, not much: users would have to consume a lot of music over the phone company's wireless 3G network. "Two gigs is the equivalent of 400 song downloads," says Mark Siegel, an AT&T spokesperson. "That's a lot, man. Do you download anything close to that?" (Connecting to WiFi and other networks won't be included in the monthly data-usage tally.)

    AT&T insists the $25-per-month plan, which will replace the unlimited-data plans for smartphone users, will be sufficient for 98 percent of its customers. (Current iPhone users will be allowed to keep their $30 monthly plans for unlimited data.) In its June 2nd announcement, AT&T Mobility spun the new rates as a bargain for consumers: "We're breaking free from the traditional 'one-size-fits-all' pricing model and making the mobile Internet more affordable to a greater number of people," Ralph de la Vega, the company's president and CEO, said in a statement. A rep for Pandora, the Internet-radio service that is one of the iPhone's most popular apps, agreed with the sentiment, adding that a two-gigabyte data cap would affect only half a percent of its users. "Pandora is a very efficient streaming service — we don't consume very much," says Deborah Roth, a company spokesperson. "We've been focused on that for years."

    Still, users who go over the two-gigabyte limit would pay $10 for each additional gigabyte — and that could add up for mobile-music fanatics. "For the heaviest users of data, it's not great news," says Syd Schwartz, a consultant who until recently was Senior Vice President of Digital Marketing at EMI. "Certainly if you're listening to the radio all day if you're on AT&T's plan, and not WiFi, it could prove troubling. For light users of data, it probably won't affect them all that much, because they'll never break the threshold. But certainly for services like Pandora . . . the thought of anything getting in its way is troubling. Let's just hope for a lot more WiFi in a lot more places sooner than later."
  • Hardrock69
    DIAMOND STATUS
    • Feb 2005
    • 21888

    #2
    One guy emailed the CEO of AT&T to complain about this, and was threatened with cease and desist letters and legal action if he emailed him again.

    What a fucking jackoff.

    Sure, Steve Jobs might be a one-man email PR machine, but his pal Randall Stephenson at AT&T doesn't appear to be quite as gregarious -- as reader Giorgio Galante found out today, sending AT&T's CEO two emails in two weeks results in a phone call from AT&T's Executive Response Team and a warning that further emails will result in a cease and desist letter. What did Giorgio's emails say? The first was a request to bump up his iPhone eligibility date and a request for a tethering option, and today's outlined his displeasure with AT&T's new data rates and ultimate decision to switch to Sprint and the EVO 4G. That prompted "Brent" to call Giorgio back and thank him for the feedback, but also politely warn him that further emails would be met with legal action. Ouch. As you'd expect, AT&T just lost itself a customer. We've followed up with Ma Bell to find out exactly why they went the lawyer route instead of oh, say, filtering Randall's email -- we'll let you know what they say. P.S.- Amusingly, Giorgio says he emailed both Randall Stephenson and Steve Jobs last year about offering tethering and actually got a response from Steve -- maybe these two CEOs need to talk about more than data rates and service quality the next time they meet up.


    Of course, AT&T tries damnage control:

    News: AT&T took a bit of a beating in the press yesterday after a user complained that e-mailing the company's CEO about a problem resulted in legal threats. AT&T's now circulating an apology to multiple outlets (including us) saying that this isn't how AT
    Last edited by Hardrock69; 06-04-2010, 10:51 PM.

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