I had an ebay issue with them once.
I sold three novels on ebay, got the guys address, sent him the books after the money was deposited into my Paypal account. About two weeks later, the guy contacted Paypal and said he only received two of the books (which was obvious crap, considering I sent all three novels in the SAME package).
Paypal e-mails me telling me to resolve the issue with him within X amount of days or they're going to freeze my account. I contact Paypal, told them that he was filing a false claim, as I sent all three books in the same package and he was admitting to getting two of them.
Didn't matter. Paypal responded with an update e-mail, saying that the customer who filed the complaint would be willing to accept a $10.00 fee and release his interest in it. My choice was to comply - or not. If I did, case closed; if I didn't, account frozen.
I told Paypal that I was having the U.S. postal service investigate the claim to make sure that the mail HAD actually been delivered and that would prove that the claim was indeed false and I was just being held up via Paypal for money. The U.S. postal service guaranteed me a response on their investigation in a time frame between 3-5 weeks.
Still nothing from Paypal. They sent one final e-mail saying that if I didn't pay the guy $10.00 by the deadline (now 2 days away or thereabouts) they were shutting me down. Tried to call them, but all I got was the "Policy is policy, if we make an exception for you, we have to make an exception for everybody, so sorry" routine.
Normally I would have said "Fuck you, shut me down then," but the downside was that I had several auctions going on ebay at the time and absolutely needed the Paypal account in order to finish them up. Without any recourse, I had to issue the guy a $10.00 refund. Considering what I spent in the refund, plus the cost of the packaging and the shipping when compared to what he actually won the auction for, I fucking LOST money on the deal.
According to the U.S. postal service results, the mail was NEVER lost and was all delivered.
You think Paypal cared about that when I confronted them with the official investigation results?
Think again. Never saw a penny of it back. Oh, I'm sure I could file lawsuits all over the place, but for $10? Who the fuck cares?
The thing that gets me is, what if I did the very same thing with every auction on ebay I won? Apparently the seller has no recourse at all; fuck, you could buy all sorts of shit and never pay a fucking penny for any of it. Just claim it was all lost in the mail; they'll believe it and enforce it, apparently. Even if you're eventually proven to be lying, nobody will care...

Paypal has some pretty fucked up policies, no doubt of that...
I sold three novels on ebay, got the guys address, sent him the books after the money was deposited into my Paypal account. About two weeks later, the guy contacted Paypal and said he only received two of the books (which was obvious crap, considering I sent all three novels in the SAME package).
Paypal e-mails me telling me to resolve the issue with him within X amount of days or they're going to freeze my account. I contact Paypal, told them that he was filing a false claim, as I sent all three books in the same package and he was admitting to getting two of them.
Didn't matter. Paypal responded with an update e-mail, saying that the customer who filed the complaint would be willing to accept a $10.00 fee and release his interest in it. My choice was to comply - or not. If I did, case closed; if I didn't, account frozen.
I told Paypal that I was having the U.S. postal service investigate the claim to make sure that the mail HAD actually been delivered and that would prove that the claim was indeed false and I was just being held up via Paypal for money. The U.S. postal service guaranteed me a response on their investigation in a time frame between 3-5 weeks.
Still nothing from Paypal. They sent one final e-mail saying that if I didn't pay the guy $10.00 by the deadline (now 2 days away or thereabouts) they were shutting me down. Tried to call them, but all I got was the "Policy is policy, if we make an exception for you, we have to make an exception for everybody, so sorry" routine.
Normally I would have said "Fuck you, shut me down then," but the downside was that I had several auctions going on ebay at the time and absolutely needed the Paypal account in order to finish them up. Without any recourse, I had to issue the guy a $10.00 refund. Considering what I spent in the refund, plus the cost of the packaging and the shipping when compared to what he actually won the auction for, I fucking LOST money on the deal.
According to the U.S. postal service results, the mail was NEVER lost and was all delivered.
You think Paypal cared about that when I confronted them with the official investigation results?
Think again. Never saw a penny of it back. Oh, I'm sure I could file lawsuits all over the place, but for $10? Who the fuck cares?
The thing that gets me is, what if I did the very same thing with every auction on ebay I won? Apparently the seller has no recourse at all; fuck, you could buy all sorts of shit and never pay a fucking penny for any of it. Just claim it was all lost in the mail; they'll believe it and enforce it, apparently. Even if you're eventually proven to be lying, nobody will care...

Paypal has some pretty fucked up policies, no doubt of that...
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