Let's review this point...
Sucks if anyone took a finacial hit, but: Isn't that KARMA coming back on people though? Had the person footing the bill not ALLOWED IT - had you guys not been doing heinous shit, posting people's personal info, etc. - would ANYONE (no matter who) have even bothered to say shit? If the complaint wasn't legit, betting nothing would've been done by your provider... just sayin'.
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